Shipping policy

The Queen’s Emporium Shipping Policy

Last Updated: September 25, 2026

Thank you for shopping with The Queen’s Emporium (TQE). We want you to know what to expect after placing your order. Please review the information below regarding order processing, shipping charges, delivery, and shipment issues.

Order Processing

Orders are submitted for fulfillment after payment has been successfully processed.

Our fulfillment partner generally prepares in-stock orders promptly; however, processing times may vary based on order volume, product availability, weekends, holidays, or other circumstances.

You will receive shipping and tracking information when it becomes available.

Shipping Rates

For eligible orders shipped within the United States:

Standard Shipping

Orders under $150: $13
Orders of $150 or more: FREE Standard Shipping

The qualifying order amount for free shipping is determined at checkout.

Expedited Shipping

Expedited shipping may be available for $36 on eligible orders. When available for your order and destination, the expedited shipping option will be displayed at checkout before payment.

Selecting expedited shipping shortens the carrier transit method; it does not eliminate order processing time or guarantee delivery by a specific date unless expressly stated at checkout.

Estimated Delivery

Standard shipping generally takes approximately 2–3 business days after shipment under normal carrier conditions.

This is an estimate rather than a guaranteed delivery date. Processing time occurs before carrier transit time begins.

Delivery may take longer because of carrier delays, severe weather, holidays, service disruptions, incorrect or incomplete delivery information, or other circumstances outside the reasonable control of The Queen’s Emporium.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you discover an error after placing an order, contact us as soon as possible at hellobeautiful@thequeensemporiumllc.com.

We will make reasonable efforts to assist when possible, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.

Tracking

When tracking information is available, it will be sent using the contact information associated with your order.

Please allow time for the carrier’s tracking system to update after a shipping label has been created.

Multiple-Item Orders

Whenever possible, multiple items being shipped to the same customer and address may be packaged together.

In some circumstances, items from the same order may arrive separately. If an order is shipped in multiple packages, tracking information may be provided for each shipment.

Carrier Delays

Once a package has been accepted by the shipping carrier, delivery is subject to the carrier’s operations and service conditions.

The Queen’s Emporium cannot guarantee carrier delivery dates and is not responsible for delays caused by the carrier, severe weather, service interruptions, or other events outside our reasonable control.

We will, however, assist customers with reasonable efforts to investigate qualifying shipment problems.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and any location where the carrier may have safely placed the package.

If the package still cannot be located, contact us at hellobeautiful@thequeensemporiumllc.com with your order number so we can review the available tracking information and determine appropriate next steps.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, incorrect, or incomplete, please contact hellobeautiful@thequeensemporiumllc.com with your order number and details about the issue.

We may request photographs, packaging information, or other documentation necessary to review the issue.

The specific reporting deadline and applicable return/refund procedures for these issues are provided in our Return & Refund Policy.

Returns

Shipping charges and procedures associated with returns are governed by our Return & Refund Policy.

Please do not send merchandise to a warehouse or other address without first receiving return instructions from The Queen’s Emporium. Unauthorized returns may not be accepted.